Managing Challenging Personalities - ONE DAY COURSE (9 May)
Diverse personalities and how to engage them
This evidence-driven session draws on psychological research to develop skills for communicating with people with a wide range of perspectives, behaviours, attitudes and approaches.
Exploring areas such as human motivations, communication styles and personality spectrums, it will equip you to build stronger relationships and better manage challenging conversations.
We will provide practical tools and techniques to help work effectively with others, even in the face of communication barriers, personality “clashes”, different values, high emotions or hostile attitudes.
- Positive communication strategies
- Understanding personality types
- Attention issues
- Dealing with emotions
- Contagious calm
- Psychological barriers
- Expectations, bias and assumptions
This course includes:
- Engaging, up-to-date materials.
- Take-home resource package.
- All day catering and beverages - with dietary needs catered for.
- Certificate of attendance.
Standard | $315
Corporate and Government
Non-Profit/ Individuals | $215
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals
Concession | $145
Concession Card Holders paying as individuals
We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $45 toward catering and materials. Click here to apply.
Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading
Whadjuk Noongar Boodjar
Level 1, 20 Southport Street
West Leederville WA 6007
Click here for further details regarding parking, transport and location.
Our venue is wheelchair accessible, including toilets. However, if you have any special access needs or would like any support or adaptations to make learning easier for you, please let us know.