NOTE: This course is delivered as live online group training, via Zoom (not self-paced). You will access this course from your computer and will need a camera and microphone to participate. We will email you further instructions prior to the event.

This is an abridged half-day version of our standard full-day course. While a full day is required to cover the subject, this half-day course is a great introduction.

Compassion, clarity, courage

All of us face difficult conversations in the workplace and the way we prepare and approach these can make the difference between a disaster and moving forward positively. Such conversations might involve conflicting opinions, giving feedback, uncomfortable topics, addressing complaints and grievances or delivering bad news.

This half-day course encourages a proactive approach to topics which may be important but difficult to broach and provides a range of tools and techniques for making the process more effective and less stressful for everyone. We introduce a structured and balanced approach which is mindful of workplace legislation and helps participants manage the associated emotions.

Topics include:

Types of challenging conversations
Benefits of direct, timely communication
Preparing practically and emotionally
Timing and location of conversations
Determining desired outcomes
Strategies for effective outcomes
Relevant documentation

This course includes:

Engaging, up-to-date materials.
Resource package provided in advance to print or access electronically.
Certificate of attendance.

PRICES

Standard | $195
Corporate and Government

Non-Profit/ Individuals | $135
Staff of non-profit organisations, micro-businesses with less than 5 staff and self-funded waged individuals

Concession | $87
Concession Card Holders paying as individuals

SCHOLARSHIPS

We offer a small number of scholarships to those who would otherwise be unable to afford to attend. Scholarship recipients pay a nominal fee of $25 towards materials. Click here to apply.

REFUND POLICY

Before you book, please click here to read our Refund Terms and Conditions and ensure you have understood the conditions listed under the heading
Public Training.