Provide instant, helpful answers to your customers without working 24 hours a day.

Customer expectations have shifted. Today, people expect quick, accurate responses whether they message you at 10 AM on a Tuesday or 9 PM on a Sunday. For small teams and business owners, trying to keep up with that demand while running daily operations is a fast track to burnout.

At WA AI Hub Western Australia's trusted home for practical, responsible, and humanity-centred AI training we believe technology should lighten your load, not add to it.

The reality is that most incoming customer queries aren't complex. People are often asking for business hours, booking links, pricing details, or simple troubleshooting steps. Answering these same questions over and over drains time that your team could spend on high-value work.

In this practical, hands-on workshop, you’ll learn how to build a reliable AI service desk that handles everyday customer enquiries with clarity and warmth. Most importantly, you will learn how to set strict boundaries so your system knows exactly when a query requires a real human touch.

What You Will Learn

Role of AI in customer service: Understand where automation can realistically support customer interactions and improve responsiveness.
Chatbot fundamentals: How basic conversational systems work and how they can be applied in real business scenarios.
Designing conversation flows: Hearn how to structure interactions in a way that feels natural, clear, and easy for customers to follow.
Handling common use cases: Explore how to manage frequently asked questions, general inquiries, and simple booking requests.
Managing limitations: Understand when human support is still necessary and how to ensure smooth handovers when needed.

Who Is This Workshop For?

Customer support teams: You handle a high volume of repetitive customer inquiries every day and often feel overwhelmed by the need to respond quickly while maintaining quality.
Service-based business owners and operators: You are directly responsible for customer experience, but it is becoming difficult to manage inquiries across different channels
Operations or admin teams managing customer communication: You spend a large part of your time answering FAQs, booking requests, and follow-up messages.
Businesses with growing customer demand: Your business is receiving more inquiries than before, and you are starting to struggle with response speed and consistency.

What to Bring

Laptop
FAQs or customer queries: Real examples of common customer questions so you can apply the learning directly to your business.

Outputs

Chatbot structure: A clear design of how your customer support system is organised.
Customer interaction scripts: Ready-to-use responses for common customer inquiries.
Conversation flow design: A structured map of how customer interactions should move from start to resolution.

About the AI for SMEs Workshop Series

This workshop is part of the AI for SMEs Series, a step-by-step program that helps small and medium-sized businesses adopt AI practically, at scale, and sustainably.

Powered by a strong collaboration between Platform, WA AI Hub, and CX Insight, It combines technology, real-world implementation, and business strategy in one complete learning experience.

Instead of just learning concepts, participants get hands-on guidance, proven use cases, and direct insights from practitioners. This ensures that AI is not only understood but also applied effectively in everyday business operations.

Workshop Flow:

Your First AI Assistant
Talk to AI Like a Pro
AI Health Check
AI Marketing on a Shoestring
AI Workflows & Automation
AI Safety & Responsibility
AI Service Desk ← You Are Here: Extending AI into customer experience and engagement.
AI-Powered Insights

Stop losing leads after hours and give your support team room to breathe. Seats are strictly limited to ensure everyone gets direct, hands-on support reserve your spot today!

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Contact the host of 24/7 AI Service Desk: Your Business Never Sleeps