The PD Training Advanced Skills for Elite Personal and Executive Assistants training course teaches you how to develop the competencies for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned how to develop and enhance your social intelligence and flexibility to adapt to the manager’s working style, the capability to represent your manager if necessary, office and people management skills, meeting scheduling, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Learning Outcomes

Adapt to the manager’s needs and style of working
Take initiative when needed
Develop basic business acumen
Listen actively
Represent your manager
Handle difficult people and situations

Course Outline

Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours -Lesson 1
Working with your Manager

REACH Review – Communication Evolution Tool
Ok So That’s Thinking and Doing…. How About Communicating?
Adjusting Your Style for a Better Approach:
Reflection

Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours - Lesson 2
Handling Difficult and Demanding People in the workplace

Four General Intents Shaping Behaviour
What Drives Behaviour
Coping Techniques for Difficult and Demanding Managers
7 Types of Difficult Managers and Colleagues to Manage
Reflection

Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours - Lesson 3
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s

Should I Negotiate or Say 'NO' to the Task
Should I Say 'YES' to the Person but 'NO' to the Task
Reflection

Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours - Lesson 4
Work – Life Balance

Distress versus Eustress?
Causes of Stress
4 Major Signs and Symptoms of Stress
Are you fueling the fire?
Control your Cortisol
Mindfulness
Reflection