Accessibility

Event: Accessible & Inclusive Tourism Conference in the Asia-Pacific 2023 (AITCAP)

General information

Contact name

Nicole - aitcap@getaboutable.com

Travel instructions

The Conference Center is part of the SeaWorld Resort, and offers accommodation if you want somewhere close to the venue to stay. You can get to the SeaWorld Resort Conference Centre by car or public transport You can find public transport information at https://translink.com.au/ or you can call 13 12 30, It is a 15min walk from the bus stop to the venue. Please contact us if this is too far for you and we will do our best to arrange another option. It is around $15 by taxi from Main Beach or $80 from Gold Coast airport. Many hotels, including Sea World Resort, offer shuttles to the airport, often at additional cost. You can contact the hotel reception to ask about this.

Entry instructions

At the front entrance there will be some tables and chairs. There is another set of doors after this. Through these doors, you will find a registration desk. Come to the registration desk first and we will sign you in. We will have Sunflower lanyards for hidden disabilities if you would like one so that staff know you may need some extra help. The entire venue is on one level and step-free. Assistance animals are welcome, and we can show you areas suitable for toileting. We are happy to orientate anyone in the building. FOR OUR ONLINE EVENT: Details on how to connect to the platform will be communicated at least 48h before the event. You can join the conference from your computer, phone or tablet device.

After entry instructions

After you have signed in at the registration desk you can head straight to the panel room, or wait in another location. There will be chairs set up in the foyer, and free tea and coffee at the far end of the foyer. One of the panel rooms is a quiet room for when you need a break. You can also go and sit in the chairs outside to wait.

Hazards

There will be a lot of people at this event. This is a risk because of covid and other diseases. We recommend you wear a mask, especially while inside. It could also be a hazard in terms of navigating spaces. If you would like one of our staff to show you around the venue please feel free to ask. If you need space away from other people, you can go outside or use our quiet room. Having a lot of people around could also be a hazard in terms of navigating spaces. If you would like one of our staff to show you around the venue please feel free to ask. If you need space away from other people, you can go outside or use our quiet room. If you have a food allergy or need other types of special food please let us know in advance.. These meals will be served from a special area so that people can find it easily. If you can’t find this area please ask someone at the registration desk, or the catering staff. If you see any other hazards, or there is something you think we have missed here please tell us!

Toilet location

As you enter the venue the toilets are to your left. There is a large gender-neutral stall with a baby change table, grab rails near the toilet, and enough room for a wheelchair. We will also provide a hoist. If you need adult change facilities please get in touch with us so we can see what we can arrange. There are two rooms of regular toilets, one with stalls and one with stalls and urinals. Please use whichever toilet you are comfortable with.. If you experience any harassment regarding toilet use (or any other issues) please let us know and we will take steps to address it.

Accessible parking

There are three accessible car parks at the SeaWorld Resort Conference Centre, but we can also put aside more accessible parks if necessary. If you would like us to reserve a car park for you please contact us as soon as possible at aitcap@getaboutable.com There are also lots of regular car parks at the SeaWorld Resort Conference Centre, but they can sometimes be very busy because they are shared with the hotel. If the car parks close to the venue are full you may need to park a little further away on the road.

What else will happen on the day?

We will put out a program with all the events on the day. When you arrive there will be Tea and Coffee, and a chance to talk to other attendees. There will also be breaks for morning tea, afternoon tea, and lunch. These breaks will have food and drinks provided. This is an industry event, so people will usually be open to meeting and getting to know other people and why they are attending the event. It's okay to approach other people and introduce yourself if they are not already busy in another conversation or on their phone. There will be a short session concluding the day, but it's okay to leave the event at any point during the day. There is no sign out process, you can just leave when you are ready. There will be a networking event in the evening for an extra $50 cost. This will also have food and drink, and will be another opportunity to talk to other people at the conference. FOR OUR ONLINE EVENT: We will share a program with you with all the sessions planned for the day. Each session will include closed captioning and a transcript of all presentations. A downloadable version of support material used by speakers will also be made available. You will be able to chat with fellow attendees and speakers via our chat box which we chose to be compatible with speech to text software. You are free to join, leave and rejoin as you please during the day.

Who to go to if you need help?

We will make sure you can identify our team members easily. You can ask any of them for help. You can also text or email Nicole whose details are at the top of this page (phone number will be shared closer to the event). We will have a form set up where you can also report things anonymously. This form will be managed by the AITCAP Team. Their managers will also have access to make sure there is someone you can communicate with in case there is an issue to report involving the AITCAP Team.

General Inclusion and Accessibility Policy

We want to welcome people of all abilities to all parts of this event. Our team’s commitment is to do our best to accommodate all of your access requirements. Please contact us in advance if you need something that will require preparation, otherwise you can approach any of our staff on the day and we will help as best we can. On this page, you will find all the information we have gathered about accessibility features of both our online platform and our in-person venue(s). We’ll update it regularly: https://aitcap.getaboutable.com/aitcap-2023/accessibility/

Auslan Interpreters, Closed Captions and Hearing Loop

FOR OUR IN-PERSON EVENT: We will have Auslan interpreters available as required for our Conference presentations. We will update this information as we can confirm additional features. We will have Auslan interpreters available as required. As far as we know the venue does not have a hearing loop, but please get in touch if you would like us to talk to the av team about other options that may work for you. All panellists will be requested to describe any images or videos that are part of their presentation. All information we provide will be high contrast and screen reader friendly.