| ALBANY | Hospitality and Guest Service Excellence

Hospitality and Guest Service Excellence

with Rebecca Brennan from Ocean and Paddock Albany

this course is subsidised by Tourism Western Australia and assisted by regional delivery partners so you can book now for a nominal fee of just $15 per course

ensuring your guests are treated the best they can be is never as easy as it sounds. This is where we’ve got you covered!

In a half-day (4 hour) session we’ll cover:

• greeting and seating guests
• understanding your goods/services and importance of product knowledge
• how to upsell
• appropriate conversations with customers
• how to communicate with customers when things are not going well
• handling complaints
• understanding what your employer expects of you
• understanding your role in the business and the impact you have
• how to ask for help

This course is part of the Workforce Development Program

Western Australia’s hospitality and tourism industry is your ticket to a career where adventure is always part of the job description and the opportunities are as vast as our sun kissed State.

this program is brought to you by Tourism Western Australia, facilitated by Albany Business Centre and supported by Albany Chamber of Commerce and Industry.

Terms and conditions: Subsidised, nominal registration fees apply; additional fees may apply for non-Australian residents.