Ask Better Questions, Get Better Answers, Perform Better Audits!

“SPIN” Selling the Audit with Improved Communication Skills

How do you really ask questions and get to the facts in the audit fieldwork interviewing process? Do you struggle with asking clients the right questions?

Inquiry and observation are two of the most important internal auditing skills. The ability to ask appropriate questions is powerful. Curiosity is the cornerstone of internal auditing; it requires auditors to ask a lot of questions. Continuously questioning clients is difficult.

Often auditors know what to ask, but many struggle with how to ask and how to listen. This session is designed to arm auditors with the tools necessary to create and sustain effective client communications through questions.

This timely, four-hour CPE training event is designed for the internal auditor and others who wish to improve interviewing tradecraft skills.

By the end of this course, attendees will be able to:

- Identify and discuss the five elements of effective questions

- Understand the power of questions

- Identify and understand client personalities

- Describe and avoid the barriers to asking good questions

- Utilize a four-phase approach to understanding the situation, identifying the problems, understanding the implications and determining the management action plan

Each attendee will receive 4 CPE Hours (YB). A certificate of completion will be provided.

Use this link to review more information on CCS events.