1. General

1.1 These Terms & Conditions govern the purchase of tickets and attendance at all is well ("Festival").

1.2 By purchasing a ticket or attending the Festival, you agree to these Terms.

1.3 The Festival is organised by The Wolfpack Pte. Ltd. on behalf of NO.17 Foundation Limited.

1.4 By purchasing a ticket, creating an Impact Key Mobile App account, booking a Session or Community Experience, or attending the Festival, participants acknowledge that they have read, understood and agree to be bound by these Terms & Conditions, together with any Festival policies referenced herein.

2. Definitions

Entrance Pass means a date-specific admission ticket.
Session Pass means a three-day admission ticket that includes 20 Session Credits.
Session means a bookable Practice Steward-led activity.
Community Experience means a bookable community activity.
Practice Steward means an independent practitioner delivering a Session.
Session Credits means the virtual credits used to book Sessions.
Impact Key Mobile App means the official booking platform.
Humanitix means the Festival's authorised ticketing platform.

3. Tickets

Tickets are non-refundable except where required by law.
Entrance Passes are valid only on the selected festival date.
Session Passes are valid for all 3 days and include 20 Session Credits.
Tickets are non-transferable unless authorised by the Organiser.
Participants under 18 years of age may attend only where the relevant Session or Community Experience permits participation by minors and, where required, with the consent or accompaniment of a parent or legal guardian.

4. Impact Key Mobile App

Participants are responsible for:

downloading the Impact Key Mobile App;
maintaining an active account; and
ensuring the email address matches the Humanitix ticket purchase.

The Organiser is not responsible for delays caused by mismatched email addresses.

5. Session Credits

Session Credits:

may only be used during the Festival;
have no cash value;
cannot be transferred;
cannot be exchanged for cash;
expire after the Festival.

Additional Session Credits may be purchased through Humanitix.

6. Bookings

Sessions are booked through the Impact Key Mobile App.
Some Community Experiences also require booking.
Bookings may be cancelled up to 24 hours before commencement.
Late cancellations and no-shows may result in forfeiture of Session Credits.
Walk-in participation is subject to capacity.

7. Programme Changes

Programme details are correct at the time of publication but are subject to change without prior notice. The Organiser may amend:

programmes;
Practice Stewards;
schedules;
venues; or
operating hours,

where reasonably necessary.

If a Session is cancelled, participants will receive either replacement credits or an alternative Session where available.

8. Health & Participation

8.1. Participants acknowledge that Sessions and Community Experiences may involve physical movement, mindfulness, meditation, breathwork, emotional exploration or other wellbeing practices.

Participants:

participate voluntarily and at their own risk;
are responsible for ensuring that activities are suitable for their physical, mental and emotional condition;
should consult a medical or healthcare professional where appropriate before participating;
must inform their Practice Steward of any injuries, medical conditions, pregnancy or accessibility requirements that may affect their participation;
agree to follow all reasonable instructions given by Festival staff and Practice Stewards; and
may discontinue participation at any time should they feel unwell or uncomfortable.

8.2 Practice Stewards reserve the right to refuse or discontinue a participant's involvement where they reasonably believe participation may be unsafe.

8.3 Certain Sessions or Community Experiences may require participants to complete additional health declarations, consent forms or waivers before participation. Failure to complete these requirements may result in participants being unable to participate without entitlement to a refund.

9. Participant Conduct

Participants must:

behave respectfully;
follow directions from Festival staff and Practice Stewards;
respect quiet and therapeutic spaces; and
avoid behaviour that endangers others.

The Organiser may remove participants whose behaviour is unsafe or disruptive without refund.

10. Photography & Media

Photography and videography may occur during the Festival.

By attending, participants acknowledge they may appear in Festival photography or recordings used for promotional, editorial or archival purposes. Participants may request not to be photographed in close-up or identifiable promotional content where reasonably practicable.

Participants should obtain permission before photographing or filming others during Sessions.

11. Personal Property

Participants are responsible for their personal belongings.

Lockers are not provided.

The Organiser accepts no liability for loss, theft or damage to personal property.

12. Personal Data (PDPA)

Personal data is collected to:

administer ticketing;
allocate Session Credits;
manage bookings;
communicate Festival information;
provide customer support; and
comply with legal obligations.

Personal data may be shared with Humanitix, Impact Key and authorised service providers solely for Festival operations and will be handled in accordance with Singapore's Personal Data Protection Act 2012.

13. Liability

To the fullest extent permitted by law:

participants attend and participate in the Festival voluntarily and at their own risk;
participants acknowledge that certain Sessions and Community Experiences may involve inherent physical or emotional risks;
participants assume responsibility for their own wellbeing and participation decisions;
the Organiser, NO.17 Foundation Limited, Practice Stewards, employees, contractors, volunteers and event partners shall not be liable for any loss, injury, illness or damage arising from participation, except where caused by their negligence, fraud or wilful misconduct;
the Organiser's total liability shall not exceed the amount paid for the relevant Festival ticket.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited under Singapore law.

14. Force Majeure

The Organiser shall not be liable for cancellations, delays or changes resulting from events beyond its reasonable control, including public health emergencies, government restrictions, venue closures, severe weather or other unforeseen circumstances.

15. Governing Law

These Terms are governed by the laws of the Republic of Singapore.

Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

Contact the host of AT ONE — all is well 2026

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