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[BCNET] ITIL 4 Specialist Training Course

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Event description

The ITIL 4 Specialist: Create, Deliver & Support qualification is intended to provide candidates with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.

Course objectives:

  • Understand how to plan and build a service value stream to create, deliver and support services.
  • Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams.
  • Know how to create, deliver, and support services.

The following ITIL practices are in scope in this ITIL Course:

  • Service design
  • Software development and management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Who should attend:

A candidate for the ITIL 4 Create, Deliver and Support qualification must have earned the ITIL 4 Foundation Certification.

The audience for this ITIL 4 Create, Deliver & Support course includes:

  • Individuals who manage the operation of IT-enabled & digital products and services
  • Individuals who are responsible for end-to-end deliver

Registration & cancellation deadline: Monday, January 2, 2023

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Refund policy

Full refunds will be given to cancellations made by January 2, 2023.