[BCNET] ITIL 4 Specialist Training Course

The ITIL 4 Specialist: Create, Deliver & Support qualification is intended to provide candidates with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.

Course objectives:

• Understand how to plan and build a service value stream to create, deliver and support services.
• Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams.
• Know how to create, deliver, and support services.

The following ITIL practices are in scope in this ITIL Course:

• Service design
• Software development and management
• Deployment management
• Release management
• Service validation and testing
• Change enablement
• Service desk
• Incident management
• Problem management
• Knowledge management
• Service level management
• Monitoring and event management

Who should attend:

A candidate for the ITIL 4 Create, Deliver and Support qualification must have earned the ITIL 4 Foundation Certification.

The audience for this ITIL 4 Create, Deliver & Support course includes:

• Individuals who manage the operation of IT-enabled & digital products and services
• Individuals who are responsible for end-to-end deliver

Registration & cancellation deadline: Monday, January 2, 2023