The ITIL 4 Specialist: Create, Deliver & Support qualification is intended to provide candidates with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.

Course objectives:

Understand how to plan and build a service value stream to create, deliver and support services.
Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams.
Know how to create, deliver, and support services.

The following ITIL practices are in scope in this ITIL Course:

Service design
Software development and management
Deployment management
Release management
Service validation and testing
Change enablement
Service desk
Incident management
Problem management
Knowledge management
Service level management
Monitoring and event management

Who should attend:

A candidate for the ITIL 4 Create, Deliver and Support qualification must have earned the ITIL 4 Foundation Certification.

The audience for this ITIL 4 Create, Deliver & Support course includes:

Individuals who manage the operation of IT-enabled & digital products and services
Individuals who are responsible for end-to-end deliver

Registration & cancellation deadline: Monday, January 2, 2023

Contact the host of [BCNET] ITIL 4 Specialist Training Course