Be Connected Tech Help @ Osborne Library

30-min appointment time slots available on either Tuesday or Friday (choose one only):

TUE: 5.30pm - 6.00pm, or
TUE: 6.00pm - 6.30pm, or

FRI: 09.00am - 09.30am, or
FRI: 09.30am - 10.00am, or
FRI: 10.00am - 10.30am, or
FRI: 10.30am - 11.00am

Bring your own device (smartphone / iPad / tablet / laptop) or learn on one of the library computers.

Terms and conditions

Bookings are essential as places are limited.
Maximum 1 x 30-min session per person, per week and 12 sessions per year across the library service.
For beginners who are learning basic digital skills only (see lists below).
Please contact the library asap if you are unable to attend your appointment to allow someone else to attend in your place.

Digital Mentors can assist adults with learning basic digital skills, including:

Basic device use (smartphones, iPads/tablets, laptops, computers)
Basic app/software program use (web browser, word processing, email)
Basic internet searching (keyword searches, navigating websites, bookmarking favourite websites)
Basic email assistance (creating an email account, accessing your emails, sending/receiving, attaching documents to an email)
Basic online safety (creating strong passwords, useful eSafety websites)
Basic online forms (searching for the right form, navigating online forms)
How to use the Be Connected website and access the free online courses.

Please note: Digital Mentors cannot assist with:

Job applications
Online training courses/inductions
Formatting/editing documents or emails
Homework or completing assignments (e.g. university/TAFE)
Completing online forms
Installing or updating software/apps and operating systems
Troubleshooting hardware and software problems
Intermediate or advanced-level computer, device or software training
Buying and selling online
Building websites
Connecting to home internet/Wi-Fi
Library membership queries and accessing the Digital Library eResources (library staff only)
The sharing or promotion of activities pertaining to political endeavours or causes.

What is Be Connected?

Be Connected is a free online learning resource from the Australian Government and eSafety Commissioner that is designed to help older Australians to improve their confidence with using technology and learn basic digital skills.