Building or Environmental Health duty officer bookings

Tweed Shire Council is delighted to offer you this free booking system to ensure that a dedicated duty officer can assist you with your enquiries in a timely and efficient manner.

If you are unable to visit Council's offices in-person, you can also select click the 'virtual' option when making your appointment. For 'virtual' bookings you will receive a link by email to connect with our duty officer from the comfort of your home or workplace.

Appointments are for a maximum of 30 minutes. You can ask questions about your enquiry or seek help lodging applications with Council.

Please note the following:

• only one 30-minute booking can be made per appointment
• bookings for the following day can be made up to 3 pm – after this time you will need to select a future date
• all appointments are on NSW time (one hour ahead of QLD during daylight savings).

Bookings are available Monday to Friday, between 9 am – 12 pm, with available dates and times shown after you select 'Get Tickets'. If these dates/times are not suitable, please call us on 02 6670 2400 between 9 am – 4 pm.

Building enquiries

• Dwelling houses and associated pools, sheds, fences, etc.
• Plumbing and drainage.
• Fire safety devices.
• Rural farm structures.

Environmental Health enquiries

• Burning off vegetation.
• Food (retail, home base, food hygiene) – please ensure you have received advice from Council's Planning Team about DA requirements before contacting an Environmental Health Officer.
• Skin penetration (tattoo, waxing, ear piercing) – please ensure you have received advice from Council's Planning Team about DA requirements before contacting an Environmental Health Officer.
  
• Footpath dining.
• Contamination/pollution (air, water, soil, chemicals, noise)
• Illegal dumping.
• Caravan parks.
• Asbestos management.
• Pest and vermin.
• Cooling towers.
• Onsite sewage management systems (OSSM).

You can also make a Development Assessment booking. For more information visit Council's website.