We've all had that moment. We've replied to a snarky comment. We've obsessed over a bad review. We've sent a direct message to someone who annoyed us.

Social media and online reviews can be a minefield of reputation, reaction and revenge.

And while Australia has been applauding itself for banning under 16s from social media, the real troublemakers on social media are those over 16 - namely, the supposed adults in the room.

Small business owners are in an unenviable position of being both the operator of the business and the face of it. So when we lash out, react or simply can't hold our tongue, what is said doesn't just reflect on us - it reflects on our whole business.

In this webinar of striking examples, personal experiences and real technical solutions, you will learn:

What triggers business owners to lose their cool online
What trolls and troublemakers are trying to achieve
When and how to respond to aggression online
Strategies for handling anger and reactive moments

This is a webinar designed for those who are not sure how they would handle stress and triggers online - and those who work with small business owners who might be a little too quick to respond when emotions are running hot.

Contact the host of Being an Grown-up Business Owner Online | Webinar | Beginner