Course description

English is the language of global business, but communicating confidently and professionally at work requires much more than good grammar.

The Business Communication in English (BCE) Program is a practical, six-week online professional development program designed for professionals who want to strengthen the way they communicate in English in real workplace situations. Whether you're writing emails, participating in meetings, delivering presentations, working with clients, or collaborating across cultures, this program will help you communicate with greater clarity, confidence, and impact.

Unlike traditional English language courses, the BCE Program focuses on the communication skills professionals need every day. Through interactive live sessions, practical activities, feedback, and real-world scenarios, you'll develop skills you can apply immediately in your workplace.

Over six weekly two-hour sessions (12 hours in total), you'll learn how to:

Write clear, professional business emails and workplace documents
Speak with greater confidence in meetings and presentations
Communicate effectively with customers, clients, and colleagues
Build your cross-cultural communication skills
Strengthen your professional presence and workplace confidence

This program is ideal for professionals, entrepreneurs, customer-facing teams, international students, remote workers, and anyone looking to build stronger business communication skills in English for today's global workplace.

Upon completing the program, participants will receive a certificate of completion from the Centre for Strategic Communication Excellence and TND Communications. The program may also be counted towards your Continuing Professional Development (CPD), subject to your professional association's requirements.

What to expect

By the end of this program, you'll be able to:

Communicate more confidently and professionally in English at work.
Write clearer, more effective business emails, reports, and workplace messages.
Speak with greater confidence in meetings, presentations, and everyday workplace conversations.
Communicate more effectively with clients, customers, colleagues, and stakeholders.
Build stronger cross-cultural communication skills for today's global workplace.
Develop a more professional presence in both face-to-face and virtual interactions.
Apply practical communication techniques immediately in your workplace.
Strengthen your confidence and capability to support your career growth.

Who should attend

This program is ideal for:

Professionals who use English in the workplace
Young professionals looking to build confidence in business communication
Entrepreneurs and business owners
Corporate employees across all functions
Administrative and executive support professionals
Customer service and client-facing teams
International students preparing for the workplace
Remote workers and virtual assistants
Professionals working in multicultural or global teams
Anyone looking to strengthen their business communication skills in English and advance their career

Course outline

Module 1: Foundations of Professional Communication

Communication principles
Workplace tone and etiquette
Global workplace communication expectations
Clear and simple workplace language

Module 2: Business Writing

Writing with clarity and purpose
Professional emails and workplace messaging
Structuring information for reports and summaries
Tone, formality, and workplace writing style

Module 3: Presentation & Public Speaking

Structuring your message for clarity
Speaking with confidence and professional presence
Engaging others in meetings and Q & A
Presenting in modern workplace settings

Module 4: Customer & Client Communication

Professional customer interaction skills
Handling complaints and difficult situations
Building trust and customer relationships
Basic Persuasion and Service-Oriented Communication

Module 5: Cross-Cultural Communication

Understanding culture and how it shapes communication
Verbal communication across cultures
Non-verbal communication and behaviour differences
Cultural awareness, sensitivity, and workplace adaptation

Module 6: Professional Presence & Career Communication

Professional self-presentation (first impressions matter)
Interview communication skills
Networking and professional relationship building
Digital professional presence (LinkedIn & personal brand basics)

Meet your trainer

Tessa Drayton

Tessa Drayton is a Trinidad and Tobago-based Strategic Brand Communication Consultant, Program Designer, Trainer, and Communication Specialist with more than 15 years of cross-sector expertise in branding, public relations, stakeholder engagement, reputation marketing, and corporate communications. Throughout her career, she has led and supported communication initiatives across the media, retail, political communications, and non-profit sectors, while also working with entrepreneurs and international organisations in risk management and cybersecurity. A qualified educator with over 10 years’ teaching experience, she is the creator of the Business Communication in English (BCE) Program, designed to help non-native English-speaking individuals communicate more effectively in workplace and international business environments. Passionate about communication and lifelong learning, Tessa is committed to helping individuals and organisations express themselves with greater clarity, confidence, and impact.

Contact the host of Business Communication in English (BCE) Program (EMENA and North America)