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Calling All Chameleons: How to Provide Client-centered Services Beyond the Barriers

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Downtown ACPL
Fort Wayne IN, United States
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Event description

In partnership with Everyone Home, join us along with Cameron Shackleford to learn more on providing client-centered services beyond the barriers often encounter when working with individuals in needs of services.


OBJECTIVES:

  • Understanding Biases, Prejudices, and Cultural Competency
  • Learn to identify and mitigate personal biases and prejudices, enhancing cultural competency to engage effectively with diverse homeless individuals and understand their unique needs.
  • Holding Space for Difficult People
  • Master techniques for empathetic support, active listening, and non-judgmental communication to build trust and rapport with challenging individuals.
  • People-Over-Policy Approach

Two (2) CEUs will be offered to participants who attend and complete the session evaluation. 

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Downtown ACPL
Fort Wayne IN, United States