A fantastic event that delivered real value for both CITL members and sponsors. Well-structured break‑out sessions made it easy for people to connect, share ideas and have meaningful conversations.
CITL Connect: Cloud, infrastructure and ITSM
Impact Hub London Euston
London, United Kingdom
Description
Technology leaders are under increasing pressure to deliver resilient, secure and efficient digital services while balancing cost, complexity and user expectations. Yet Cloud, Infrastructure and IT Service Management (ITSM) are too often discussed as separate disciplines when, in reality, they are parts of the same journey.
At our third CITL Connect event, we'll explore how these three critical pillars work together to enable successful service delivery. Using a simple but powerful analogy: Cloud is the vehicle, Infrastructure is the engine, and ITSM provides the controls, safety systems and direction that ensure users arrive at their destination successfully. Individually, each component has value. Together, they create the foundation for modern, reliable and user-focused IT services.
Through expert insights, peer discussion and practical examples, we'll examine how organisations can align cloud strategy, infrastructure capability and service management practices to create a cohesive operating model. We'll also consider how frameworks such as ITIL and modern service management approaches help connect technology investment to business outcomes.
As with previous CITL Connect events, the session will combine thought leadership presentations with interactive discussion, giving attendees the opportunity to share experiences, challenges and lessons learned with peers from across the sector.
Whether you're responsible for cloud adoption, infrastructure operations, service delivery or organisational transformation, this event will provide valuable perspectives on how these interconnected disciplines can work together to drive better services and better outcomes.
Agenda
- 9:30 am - 10:00 am
Registration, networking and refreshments
- 10:00 am - 10:05 am
Introduction and Opening Remarks
Welcome by Tree Hall, CEO of Charity IT Leaders (CITL)
- 10:05 am - 10:10 am
Welcome from our Headline Sponsor - Smartdesc
- 10:10 am - 10:25 am
Setting the scene - why cloud, infrastructure and ITSM are stronger together
Event Chairs, Darren Hurst, Matt Secker and Neil Edmonds, will introduce the programme for the day and and the first session, building out the model of cloud provides the vehicle, Infrastructure delivers the power, and ITSM provides the controls, governance and direction that ensure users reach their destination safely and efficiently.
- 10:25 am - 10:50 am
Fireside chat - exploring the ways that cloud, infrastructure and ITSM can deliver organisational transformation
Facilitated by Neil Edmonds, with Matt McTernan and TBC, using the real-life transformation programme at the Salvation Army to demonstrate the cloud, infrastructure and ITSM vehicle in motion.
- 10:50 am - 11:05 am
Partner insight 1
Smartdesc
- 11:05 am - 11:35 am
Refeshment and networking break
- 11:35 am - 12:05 am
Real world insights
Lessons learned from implementing and managing modern cloud and infrastructure services through effective ITSM practices delivered by Barry Corless from CGI.
- 12:05 pm - 12:20 pm
Partner insight 2
Formus Pro
- 12:20 pm - 12:50 pm
Breaking out of the silos
Darren Hurst and Matt Secker will facilitate an interactive session to identify the challenges of working in silos, and particular blockers for technologists, and the topics for discussion in the unconference session after lunch.
- 12:50 pm - 1:50 pm
Networking lunch
- 1:50 pm - 2:20 pm
Interactive roundtable discussions
Delegate-led discussions exploring challenges, opportunities and emerging trends.
- 2:20 pm - 2:40 pm
Feedback and discussion
- 2:40 pm - 2:55 pm
Partner insight 3
Celon
- 2:55 pm - 3:10 pm
Partner insight 4
Cloud Direct
- 3:10 pm - 3:30 pm
Refeshment and networking break
- 3:30 pm - 4:00 pm
Panel session - audience Q&A and open forum
Chaired by Tree Hall - drawing together key themes, insights and observations from the day.
- 4:00 pm - 4:10 pm
Closing remarks and thanks
Tree Hall will close the day
Our Speakers
Tree Hall
CEO of Charity IT Leaders, ND advocate & campaigner and founder of NEUROnique. Faculty Member of Workplace Wellbeing Academy.
Darren Hurst
Head of IT at Shelter
Matt Secker
Award winning Technology Leader | Charity Trustee | Dad
Neil Edmonds
Head Of IT Infrastructure at The Salvation Army
FAQs
- Who is this event for?
This is a non-technical event for leaders and tech, digital and data professionals, working in charities or charitable organisations.
- How many people can I bring from my ornganisation?
Places are stricly limited to two people per organisation. We enoucourage you to bring a non-technical senior leadership colleague with you to help build cross-organisational understanding and engagement.
- Do I have to be a CITL member to attend?
CITL members attend for free as part of their membership benefits. Non-members can attend at a cost of £50 +VAT. Subscribers will receive a special discount code for 10% off.
The event is only for charities and charitable organisations, so please do not aply to attend if you are from a commercial organisation.
- Is the venue accessible?
The venue is fully accessible, and we welcome delegates who need additional support to attend the event. Please contact us at admin@charityitleaders.org.uk if you have any questions about accessibility, or notify us abouy any ways we can support you in the Booking Form.
Here's what our members said about previous CITL Connect events
Fantastic event with opportunity to take time to reflect and collaborate with others.
A valuable forum for collaboration with peers and build technology and data capability across the charity sector.
Brilliant event - great venue and solid panel discussions. The group discussions worked really well and kept people bought in and engaged.
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