Disputes 101

Overview:

Every Club occasionally experiences conflict or disputes between members, between members and the Committee or between Committee members. This module will help you understand the difference between complaints, conflict, disputes and appeals and how to properly manage each.

Who should attend:

Club Chairperson
All Board or Committee members
Club Managers

What we'll cover:

difference between difficult or unacceptable behaviour, complaints, conflict, disputes and appeals
managing difficult behaviours
managing unacceptable behaviours
applying the principles of natural justice and procedural fairness
proper processes for dealing with complaints, conflict, disputes and appeals
disciplining or removing a member
preventing unnecessary conflict, disputes and appeals.

What else you'll get:

printable copy of the slide presentation
opportunities for participants to ask questions during the workshop or webinar
links to useful resources and tools that you can start using immediately
information about where to get more help.
certificate of attendance

When: Thursday 7th August 2025
Time: 6:30pm - 8:30pm
Where: Online via Zoom

Cost:

Free to members of Clubs SA
$50 for non Members

Presenter: Jacqui McConville, Director, JMX Solutions

Meet Jacqui
You can read more about Jacqui here