Build capability through everyday conversations that support growth, confidence and performance.

Overview

This workshop helps managers use coaching as a practical tool for developing their team. Participants will explore simple coaching approaches that can be used in regular one-on-one conversations, supervision and day-to-day problem solving. The session focuses on identifying development needs, supporting staff to build confidence, and helping team members take ownership of their growth. As part of the Manage with Confidence program, it supports managers to strengthen team capability over time.

Why this course matters

• Build confidence in coaching conversations
• Strengthen staff capability through practical, everyday support
• Improve consistency in how development needs are identified
• Support team members to take responsibility for growth and performance
• Reduce reliance on reactive performance management
• Create a stronger learning culture within teams

What participants will learn

• Simple coaching approaches for day-to-day management
• Ways to identify team member development needs
• Questions that encourage reflection, ownership and problem solving
• Strategies for supporting confidence and capability over time
• Using coaching in supervision, check-ins and informal conversations
• Balancing support, accountability and clear expectations
• Practical ways to follow up on development goals

Who should attend

• New and emerging managers
• Team Leaders
• Coordinators
• Managers supervising frontline staff
• Participants in the Manage with Confidence program

Organisational benefits

• Stronger people management capability
• More consistent staff development practices
• Improved team confidence and performance
• Reduced risk of issues escalating without support
• Better retention through practical development and support

What participants will receive

• Practical coaching tools and prompts
• Reflection activities for workplace use
• Strategies for development conversations

Download the complete program guide here.

Facilitator - Lauren Thomson

Lauren is a learning and development professional with over 20 years’ experience designing professional development programs across a range of sectors, including public and community housing. She builds capability by focusing not just on training, but on the systems, resources and environments that support long-term growth. Before joining CHIA Vic, she worked on an AI capability project with Infoxchange to support not-for-profits exploring emerging technologies.

Contact the host of Coaching & Developing Your Team