Course Content

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

The workshop will also cover:

Active listening and using your voice effectively
Communication tips and techniques
Body language do’s and don’ts
Dealing with difficult clients and conflict resolution
Negotiation and compromise
Problem solving techniques
Developing a personal action plan

Learning Outcomes

By the completion of this course the participant will be able to

Understand preferred communication methods
Know and understand causes of conflict and conflict resolution methods
More positively manage their own behaviour
Identify and demonstrate effective telephone techniques
Demonstrate professional methods of answering the telephone and transferring calls
Recognise and manage difficult calls
Develop essential communication skills

Who should attend

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Delivery Information

Duration: 3 hours

Locations: State-wide

Investment

$350 TCCI member

$525 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au