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Communicate with Influence (Launceston)

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Event description

Course Content

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations. 

The workshop will also cover:

  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Body language do’s and don’ts
  • Dealing with difficult clients and conflict resolution
  • Negotiation and compromise
  • Problem solving techniques
  • Developing a personal action plan

    Learning Outcomes

    By the completion of this course the participant will be able to

    • Understand preferred communication methods
    • Know and understand causes of conflict and conflict resolution methods
    • More positively manage their own behaviour
    • Identify and demonstrate effective telephone techniques
    • Demonstrate professional methods of answering the telephone and transferring calls
    • Recognise and manage difficult calls
    • Develop essential communication skills

      Who should attend

      This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

      Delivery Information

      Duration: 3 hours

      Locations: State-wide

      Investment

      $350 TCCI member

      $525 non-member

      More Information?

      Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

      PLEASE NOTE:

      If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

      Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

      Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix


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      Refund policy

      Refunds are available up to 14 days prior to the event