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Communicate with Influence (Launceston)

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Event description

Course Content

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations. 

The workshop will also cover:

  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Body language do’s and don’ts
  • Dealing with difficult clients and conflict resolution
  • Negotiation and compromise
  • Problem solving techniques
  • Developing a personal action plan

    Learning Outcomes

    By the completion of this course the participant will be able to

    • Understand preferred communication methods
    • Know and understand causes of conflict and conflict resolution methods
    • More positively manage their own behaviour
    • Identify and demonstrate effective telephone techniques
    • Demonstrate professional methods of answering the telephone and transferring calls
    • Recognise and manage difficult calls
    • Develop essential communication skills

      Who should attend

      This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

      Delivery Information

      Duration: 3 hours

      Locations: State-wide


      $350 TCCI member

      $525 non-member

      More Information?

      Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email


      If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or

      Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

      Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix

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      Refund policy

      Refunds are available up to 14 days prior to the event