Course Content

This workshop focuses on the foundations of effective and professional communication and conflict resolution techniques. Combining two of our most popular courses, Communication Essentials and Conflict Resolution Essentials, participants will develop a strong understanding of how effective communication can potentially avoid conflict situations but also how to manage conflict when it arises.

The workshop will also cover:

Communication Styles
Active listening and using your voice effectively
Communication tips and techniques
Causes of conflict
Resolution styles
Turning conflict into opportunity

Learning Outcomes

By the completion of this course the participant will be able to:

Understand preferred communication methods
Understand common communication barriers and learn strategies to be more effective in communication
Have greater confidence interacting with others
Know can understand causes of conflict
Apply conflict resolution strategies
Apply proactive approach to reducing conflict in the workplace
Have greater confidence dealing with conflict in the workplace should it arise

Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Delivery Information

Duration: 5 hours

Locations: State-wide

Investment

$395 TCCI member

$595 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au