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Communication and Conflict Professional (Hobart)

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Event description

Course Content

This workshop focuses on the foundations of effective and professional communication and conflict resolution techniques. Combining two of our most popular courses, Communication Essentials and Conflict Resolution Essentials, participants will develop a strong understanding of how effective communication can potentially avoid conflict situations but also how to manage conflict when it arises. 

The workshop will also cover:

  • Communication Styles
  • Active listening and using your voice effectively
  • Communication tips and techniques
  • Causes of conflict
  • Resolution styles
  • Turning conflict into opportunity

    Learning Outcomes

    By the completion of this course the participant will be able to:

    • Understand preferred communication methods
    • Use common barriers and strategies to be more effective in communication
    • Have greater confidence interacting with others
    • Know can understand causes of conflict
    • Apply conflict resolution strategies
    • Have greater confidence dealing with conflict in the workplace

      Who should attend?

      This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

      Delivery Information

      Duration: 5 hours

      Locations: State-wide

      Investment

      $395 TCCI member

      $595 non-member

      More Information?

      Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

      PLEASE NOTE:

      If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

      Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

      Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix


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      Refund policy

      Refunds are available up to 14 days prior to the event