Course Content

One of our most popular workshops, this workshop focuses on fundamental information for effective and professional communication. Participants will develop a strong understanding of how effective communication can potentially avoid conflict situations.

The workshop will also cover:

Communication Styles
Active listening and using your voice effectively
Communication tips and techniques
Body language do’s and don’ts

Learning Outcomes

By the completion of this course the participant will be able to:

Understand preferred communication methods
Use common barriers and strategies to be more effective in communication
Have greater confidence interacting with others
Develop essential communication skills
A Personal Action Plan

Who should attend?

This course is suitable for any employee who is required to work as part of a team and for those employees who are regularly dealing with clients and customers.

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

Course details, including venue, will be sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix