Duration: 8 hours (including breaks) | Format: In-person / In-house / Online / Hybrid Certification: Course Completion Certification | Credits: 8 CEUs/CPDs/PDUs

Course Overview:

This workshop aims to strengthen the communication capabilities of Executive Assistants by helping them communicate clearly, confidently, and professionally in fast-paced executive environments. Participants will enhance their verbal, written, and interpersonal communication skills, learn how to manage upward communication effectively, handle difficult conversations diplomatically, and represent leadership with professionalism. The program also supports aspiring EAs in understanding the communication standards expected in executive support roles.

Key Outcomes:

By the end of the program, participants will be able to:

Communicate clearly and confidently with senior leaders

Manage professional communication across levels and functions

Draft concise and effective executive emails

Practice assertive yet respectful communication

Handle challenging conversations professionally

Improve listening skills and reduce communication errors

Build credibility and trust through communication

Understand the communication expectations of an Executive Assistant role

Target Audience

Primary Audience

Executive Assistants supporting CEOs, Directors, VPs, or Senior Managers
Senior Administrative Assistants
Personal Assistants to leadership teams
Office Managers handling executive coordination

Secondary Audience (Aspirants)

Administrative professionals aiming to move into Executive Assistant roles
Team coordinators or project support staff seeking career advancement
Professionals newly promoted into executive support positions

This course is suitable for the individuals who:

Interact regularly with senior leadership and cross-functional stakeholders
Manage confidential information and executive communication
Coordinate meetings, correspondence, and executive schedules
Seek to enhance confidence, professionalism, and communication impact
Want to strengthen their readiness for higher-level executive responsibilities

Training Methodology

Interactive discussions
Real-life workplace scenarios
Role plays
Group activities
Case studies
Self-assessment
Practical writing exercises

Prerequisites:

Nonez

Technical Requirements:

For In-house training:

Projector, Screen or TV
HDMI cable
Notebook, Pen
Internet
Laptop or tablet (if necessary)

Note: The training schedule includes two 15-minute coffee breaks and one 30-minute lunch break

How can hosting a Communication Skills workshop internally strengthen your executive support function?

Because supporting your team through every life stage is not just compassionate, it is strategic.

By delivering this training to your people, your organisation enables employees to:

Improves Communication Consistency: Creates a uniform standard of professional communication across executive support staff.
Enhances Executive Support Quality: Strengthens how the team represents and communicates on behalf of leadership.
Reduces Miscommunication Errors: Improves clarity in emails, briefings, and verbal updates.
Builds Confidence with Senior Leaders: Enables EAs to interact assertively and professionally with executives.
Strengthens Stakeholder Relationships: Enhances collaboration across departments and with external partners.
Prepares Future Executive Assistants: Supports internal talent development and succession planning.
Increases Productivity: Clear communication reduces back-and-forth, misunderstandings, and delays.
Promotes Professional Growth: Encourages a proactive, strategic mindset within the executive support team.

Hosting this workshop in-house allows the content to be tailored to your organisation’s communication culture, leadership style, and real workplace scenarios while enabling confidential discussion of internal challenges. It strengthens alignment within the executive support team by establishing consistent communication standards and best practices. Additionally, it is cost-effective, enables immediate workplace application, and supports succession planning by preparing aspiring Executive Assistants internally.

Enquire now at info@wisdomhubglobal.com for scheduling details and group discounts.

Let’s strengthen the strategic influence of your Executive Assistants and enhance leadership effectiveness across your organization.

Whether you're developing a focused team of 5 or equipping a large EA network of 100+, Wisdom Hub delivers practical frameworks, real-world application, and measurable impact — bringing wisdom beyond knowledge to every learning experience.

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Contact the host of Communication Mastery Session for Executive Assistants in Grand Rapids

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