The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

This popular professional development training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, and Canberra.

Learning Outcomes

After completing this course, participants will:

Gain insight into their individual personality type and communication preferences by using our proprietary profiling tool
Learn to recognise other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilise pitch, tone and speed
Master the S.T.A.R. method for speaking on the spot
Learn to use and read body language appropriately
Learn how to listen more actively and effectively
Gain valuable insights by asking open-ended questions
Become a more effective communicator through the use and application of practical tools

Course Outline

Communication Skills Training Course - Lesson 1

Communication is key to success

5 Habits of Highly Effective Communicators
Reflection

Communication Skills Training Course - Lesson 2

LDP – Communication Evolution Tool

Adjusting your style for a better approach:
Communicating when stressed
Reflection

Communication Skills Training Course - Lesson 3

Bridge the Gap to Communication Barriers

The Communication Process
Types of Barriers
Self-Awareness – Johari Window
Reflection

Communication Skills Training Course - Lesson 4

Beyond Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Para-Verbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Reflection

Communication Skills Training Course - Lesson 5

Active Listening

8 Common Barriers to Effective Listening and how to overcome them
Quadrant of cognitive/explanatory styles
Understanding Active Listening
Sending Good Signals to Others
Ladder of Inference
Reflection

Communication Skills Training Course - Lesson 6

Asking Good Questions

Open Questions
Closed Questions
Probing Questions
Reflection

Communication Skills Training Course - Lesson 7

Speaking Like a STAR

S = Situation
T = Task
A = Action
R = Result
Using “I” Messages
Active Constructive Response - ACR
Reflection

Communication Skills Training Course - Lesson 8

Reflections

Create an Action Plan
Accountability = Action