EOI - Community Housing in Practice

Expression of Interest

Build sector knowledge. Understand the renter journey. Strengthen housing practice.

Overview

This workshop provides a practical introduction to how community housing operates in Victoria and how renters experience the housing system. Participants will gain a broad understanding of community housing organisations, the renter journey, key legislation and regulatory bodies, rent models, and the roles that contribute to successful housing outcomes. Designed as a sector orientation, the workshop helps learners build context, understand how the system works together, and develop a stronger foundation for their role within community housing.

Why this course matters

• Build confidence in understanding how community housing organisations operate

• Strengthen awareness of the renter experience across the housing journey

• Improve understanding of the legislation and regulatory frameworks that influence practice

• Increase consistency in how staff and partners understand housing systems

• Support more informed decision-making across operational and support functions

• Create stronger connections between individual roles and renter outcomes

What participants will learn

• The purpose and role of community housing organisations within Victoria's housing system

• The key stages of the renter journey and common touchpoints with housing providers

• An overview of the Residential Tenancies Act, VCAT and the Victorian Housing Registrar

• The different rent models used across social and affordable housing

• How rent settings support housing affordability and organisational sustainability

• The responsibilities of tenancy, asset management, maintenance, finance, compliance and leadership functions

• How legislation, policy, operational practice and renter outcomes interact

• Practical insights into how community housing systems work together to support successful housing outcomes

Who should attend

• New community housing staff

• Housing Officers

• Tenancy Officers

• Asset and maintenance staff

• Corporate services staff

• Community services practitioners

• Team Leaders and supervisors

• External partners working with community housing organisations

• Anyone seeking a practical introduction to the community housing sector

Organisational benefits

• Faster onboarding and sector orientation for new staff

• Improved understanding of organisational functions and responsibilities

• Greater consistency in housing knowledge across teams

• Stronger collaboration between operational and corporate functions

• Better-informed workforce capability that supports positive renter outcomes

What participants will receive

• Practical sector orientation materials

• A framework for understanding the renter journey

• Downloadable workshop resources

• Reflection activities to support workplace application

Fees

• CHIA Vic Members: $297.00 (inclusive of GST)

• Non-members: $356.40 (inclusive of GST)

Express your interest

Dates for this workshop have not yet been confirmed.

If you are interested in attending, please register your interest by providing your details. We will contact you as soon as a workshop date is confirmed.

Registering your interest will help us gauge demand and ensure you receive early notification when enrolments open.