Expression of Interest

Build sector knowledge. Understand the renter journey. Strengthen housing practice.

Overview

This workshop provides a practical introduction to how community housing operates in Victoria and how renters experience the housing system. Participants will gain a broad understanding of community housing organisations, the renter journey, key legislation and regulatory bodies, rent models, and the roles that contribute to successful housing outcomes. Designed as a sector orientation, the workshop helps learners build context, understand how the system works together, and develop a stronger foundation for their role within community housing.

Why this course matters

Build confidence in understanding how community housing organisations operate
Strengthen awareness of the renter experience across the housing journey
Improve understanding of the legislation and regulatory frameworks that influence practice
Increase consistency in how staff and partners understand housing systems
Support more informed decision-making across operational and support functions
Create stronger connections between individual roles and renter outcomes

What participants will learn

The purpose and role of community housing organisations within Victoria's housing system
The key stages of the renter journey and common touchpoints with housing providers
An overview of the Residential Tenancies Act, VCAT and the Victorian Housing Registrar
The different rent models used across social and affordable housing
How rent settings support housing affordability and organisational sustainability
The responsibilities of tenancy, asset management, maintenance, finance, compliance and leadership functions
How legislation, policy, operational practice and renter outcomes interact
Practical insights into how community housing systems work together to support successful housing outcomes

Who should attend

New community housing staff
Housing Officers
Tenancy Officers
Asset and maintenance staff
Corporate services staff
Community services practitioners
Team Leaders and supervisors
External partners working with community housing organisations
Anyone seeking a practical introduction to the community housing sector

Organisational benefits

Faster onboarding and sector orientation for new staff
Improved understanding of organisational functions and responsibilities
Greater consistency in housing knowledge across teams
Stronger collaboration between operational and corporate functions
Better-informed workforce capability that supports positive renter outcomes

What participants will receive

Practical sector orientation materials
A framework for understanding the renter journey
Downloadable workshop resources
Reflection activities to support workplace application

Fees

CHIA Vic Members: $297.00 (inclusive of GST)
Non-members: $356.40 (inclusive of GST)

Express your interest

Dates for this workshop have not yet been confirmed.

If you are interested in attending, please register your interest by providing your details. We will contact you as soon as a workshop date is confirmed.

Registering your interest will help us gauge demand and ensure you receive early notification when enrolments open.

Contact the host of EOI - Community Housing in Practice