Conflict is not a sign that something has gone wrong. It is a normal part of working in

organisations - and when it is handled well, it can actually strengthen teams and lead to

better decisions. The challenge is knowing how to respond when it arises, and feeling

confident enough to do so.

This workshop is designed for not-for-profit leaders and managers who want to build their

skills and confidence in managing conflict - whether it involves team members, colleagues,

volunteers, or other organisations.

The nature of conflict -- what it is, how it varies, and why it is not always a bad thing
The conditions that escalate conflict and what to do about them
Practical tools for conflict mapping and managing concerns
How to have difficult conversations -- including one-on-ones
Interest-based approaches to resolving disagreements
What successful conflict resolution requires of you as a leader
Working with conflict across cultural differences

This workshop is well suited to managers, team leaders, coordinators, and senior staff in

community and not-for-profit organisations. It is relevant whether you are new to managing

conflict or looking to refresh and extend your practice.

The workshop combines frameworks and tools, paired and group discussion,

and reflection on your own experience. You will leave with practical approaches you can use

straight away, and a clearer sense of your own style when it comes to conflict.

Sandy Thompson is the CEO of LEAD - Centre for Not for Profit Governance and

Leadership. She has more than 30 years of experience working with community and not-for-

profit organisations across Aotearoa and the Pacific, and is a trusted facilitator, trainer, and

coach for leaders across the sector.

More details to come.

Flyer is HERE

Refunds are available on all our LEAD workshops up until 7 days prior to the start date of the event. A small admin fee may apply if short notice.
All workshops attendees agree to appear in video and photography for LEAD promotional material, unless you let us know otherwise.

Contact the host of Leading through Conflict - Online Workshop, Wednesday 25 November 2026, Auckland

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