THE CONFLICT INTELLIGENCE (F2F) ROADSHOW with Scott Dutton (Fighting Fair)

Super-excited! Scott Dutton - the Conflict Whisperer and Fun-Maker! - is hitting the road and coming to you! For the first time since 2019, Scott is offering in-person, face-to-face Open Trainings for individual professionals!

What’s on offer?

Two training workshops over three days = double the fun + triple the learning!

DIFFICULT CONVERSATIONS - October 21, 2024 (1 day) - see learning outcomes below.

MEDIATION + CONFLICT RESOLUTION L1 - October 22+23, 2024 (2 days) - see learning outcomes below.

21st Birthday Week Offer: Attend BOTH trainings and gain CIP (Conflict Intelligence Practitioner) Accreditation (+ CPD points) with a 21% discount!

Flexible Options: Attend EITHER training and receive a Certificate (+ CPD points)

Additional Inclusions: lunch, morning + afternoon tea, materials (pre + post), prizes + fun!

PLUS, for mediation attendees - a free mediation training video (valued at $250+GST) and for DC attendees 10% discount for DC On-Demand training for your team of 20+ (valued at $500+GST).

Why attend? (WIIFM)

Workshop Benefits: Gain confidence in assessing and intervening in conflicts without the fear of making the situation or relationship worse. These practical learnings are immediately applicable in the workplace.

Facilitation Benefits: Scott is Australia’s leading conflict practitioner and a master facilitator (awarded Breakthrough Speaker of the Year + is a Certified Speaking Professional - CSP). His training is engaging, educational + entertaining - no boring blah blah! Scott takes a serious subject like conflict and makes it fun!

Who should attend?

Any professional who deals with conflict (everyone!) and needs to get skilled up - including leaders, staff, and HR professionals across all sectors - community (NFP), education, government, health, and corporate.

Difficult Conversations Training - October 21, 2024

This 1-day workshop will assist the manager/ worker/ staff member to understand and demonstrate the skills, techniques and model in having difficult and necessary conversations.

A difficult and necessary conversation is anything you find hard to talk about but know that you need to. The issue is often how to start sensitive conversations that will invite open and constructive dialogue. When interactions become difficult, emotions often escalate and communication can break down. We often fear having the difficult conversation as we are concerned that we may make the situation worse – so we may try to avoid it or if we know we have to have it, we may try and blunder through it. This course will provide the necessary understanding, skills and confidence to manage the discussion effectively. The difficult conversation in the workplace will be necessary for the manager with employees, between colleagues and with clients or students. It is also applicable for challenging interpersonal conversations. This course will explore difficult conversations utilising the Harvard Negotiation Project model.

Learning outcomes

Understand and demonstrate the Harvard Negotiation Project model including the initial ‘what happened’, feeling + identity conversations and the subsequent transformative learning conversation.
Demonstrate how to start sensitive conversations that invites constructive dialogue and builds open communication.
Know the importance of your purpose in a Difficult Conversation.
Learn to have Difficult Conversations from a collaborative mindset (including the concepts of the ‘And Stance’, impact + intention and contribution) rather than from a battle of messages.
Understand and incorporate the distinction between curiosity vs. certainty into Difficult Conversations.
Learn how to deal with challenges in Difficult Conversations.
Create mutually satisfying outcomes by utilising a learning conversation to encourage collaborative negotiation and problem-solving.
Gain greater confidence in having Difficult Conversations.

Mediation + Conflict Resolution Training - October 22+23, 2024

This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented + practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.

Learning outcomes

Identify factors contributing to possible causes of conflict and barriers to resolution.
Identify the different levels of conflict and approaches to conflict situations.
Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process.
Identify where mediation fits as an Alternative Dispute Resolution (ADR) process.
Identify the skills, qualities and attitudes that a mediator requires.
Identify the underlying concepts and principles of the mediation process.
Identify and demonstrate an understanding of the 5-stage mediation model.
Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CALD) or Indigenous communities/ families.
Identify and demonstrate characteristics of a mindful mediator.