9th August

Conflict Resolution and Management - The art of having difficult conversations

Name: Conflict Resolution and Management - The art of having difficult conversations
Start: 2024-08-09T09:30:00+1000
End: 2024-08-09T14:30:00+1000
Location: Denman Village Community Centre

Price FREE – $215 AUD + BF Register

Event description

Join Sinead Newman in the full day workshop and learn how to have those conversations that make you squirm. The difficult conversations that you try your hardest to avoid until you absolutely have to say something. In this training session you will learn how to take the sting out of those conversations and build your confidence in knowing how to plan, approach and deliver difficult conversations.

Workshop content

Reading body language
Avoiding / compromising/ accommodating/ collaborating/ competing
Distress tolerance (Window of tolerance)
Problem- solving techniques
The different types of personalities and how to work with them
RESOLVE Method and a practical approach to resolving conflict

Refund policy

CPLE reserves the right to cancel or postpone a training session. If an event is cancelled, we will advise you as soon as possible and offer you an alternative training session if available or you can request a full refund. If you are unable to attend a training session, a substitute participant is welcome to attend in your place, please contact CPLE to advise of these name changes. If you wish to cancel your registration, written notice is required at least 7 working days prior to the date of the training session. A full refund will then be provided. No refunds will be given for cancellations of less than 7 working days.