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Conflict Resolution Essentials (Hobart)

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Event description

Course Content

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:

  • Causes of conflict
  • Conflict resolution styles
  • Manage negotiations to resolve conflict
  • Turning conflict into opportunity
  • Complaints resolution process

      Learning Outcomes

      • A Personal Action Plan
      • Know and understand causes of conflict
      • Apply conflict resolution strategies
      • Greater confidence dealing with conflict in the workplace

              Who should attend?

              This course is designed for all people working in the ‘front line’ of business:

              • Sales people
              • Customer service staff
              • Telephone enquiry staff
              • Receptionists
              • Personal assistants
              • Sales assistants
              • Field staff

                Delivery Information

                Duration: 2 hours

                Locations: State-wide


                $175 TCCI member

                $260 non-member

                More Information?

                Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email

                PLEASE NOTE:

                If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or

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                Refund policy

                Refunds are available up to 14 days prior to the event