Conflict Resolution Essentials (Online)
Event description
Course Content
This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:
- Causes of conflict
- Conflict resolution styles
- Manage negotiations to resolve conflict
- Turning conflict into opportunity
- Complaints resolution process
Learning Outcomes
- A Personal Action Plan
- Know and understand causes of conflict
- Apply conflict resolution strategies
- Greater confidence dealing with conflict in the workplace
Who should attend?
This course is designed for all people working in the ‘front line’ of business:
- Sales people
- Customer service staff
- Telephone enquiry staff
- Receptionists
- Personal assistants
- Sales assistants
- Field staff
Delivery Information
Duration: 2 hours
Locations: State-wide
Investment
$175 TCCI member
$260 non-member
More Information?
Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au
PLEASE NOTE:
If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au
Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available
Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix