Course Content

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:

Causes of conflict
Conflict resolution styles
Manage negotiations to resolve conflict
Turning conflict into opportunity
Complaints resolution process

Learning Outcomes

A Personal Action Plan
Know and understand causes of conflict
Apply conflict resolution strategies
Greater confidence dealing with conflict in the workplace

Who should attend?

This course is designed for all people working in the ‘front line’ of business:

Sales people
Customer service staff
Telephone enquiry staff
Receptionists
Personal assistants
Sales assistants
Field staff

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Cancellations received less than 14 days prior to the course date will incur full course fees, however substitutions are available

Course details, including venue, will sent out 1 week prior to course date - please ensure that you opt into receiving notifications from Humanitix