Join us at the Torquay Hub of the Geelong Small Business Festival for an essential session as Eddie Kardas from Conflict Resolution Training & Consulting presents Conflict Resolution Essentials.

A conflict resolution expert, Eddie will share his extensive knowledge on de-escalation techniques, managing difficult customer interactions, and ensuring workplace safety. This engaging session is designed for small business owners, managers, and frontline staff seeking to improve their skills in handling challenging customer situations effectively.

Eddie will provide practical, actionable strategies to help you and your team stay composed and professional, even in high-pressure scenarios. Learn how to turn potential conflicts into positive outcomes, enhance customer satisfaction, and maintain a safe and harmonious work environment. Drawing on real examples and interactive discussions, Eddie will equip attendees with the tools and confidence needed to navigate tough customer interactions smoothly.

Light refreshments provided.
Free, but registrations required.