Conflict Management and Customer Service Workshop - Tuesday, 18 February 2025

About The Workshop

The Conflict Management and Customer Service workshop is a pre-employment and self-employment workshop for young people aged 16-30 living in Canberra, to start a micro-business or enhance their employability skills. During the workshop, participants will hear from industry leaders through an interactive Q&A session, giving them valuable insights into strategies and techniques for conflict management. Following the Q&A session, participants will join a customer service workshop.This hands-on session provides tools to strengthen resilience in times of conflict and de-escalation techniques to support personal growth and improved customer service.

Thanks to the generous support of CBRIN (Canberra Innovation Network), this Workshop is completely free to join.

Event Details:

Date: Tuesday, 18 February 2025
Theme: Conflict Management and Customer Service
Time: 4:30pm to 7:40pm AEDT
Location: CBRIN (5/1 Moore St, Canberra ACT 2601)
Who is this for: Young people aged 16-30 in the ACT who are interested in business or starting one!

What to Expect:

Conflict Management. Learn strategies to manage and resolve conflicts in customer service settings, including handling disagreements with customers or team members.
De-escalation Techniques. Master de-escalation techniques to reduce tension and keep customer interactions calm and constructive.
Communication and Feedback. Develop skills to give and receive feedback in a way that supports both personal growth and improved customer service.

Registration:

This workshop is free to attend, but registration is essential. Don’t miss out on this opportunity!

For more information, contact us at group@ase.edu.au

ABOUT US

The Australian School of Entrepreneurship is a community-led and purpose driven business for good that delivers education, entrepreneurship and employment programs to Australians of all ages. Our mission is to equip every Australian with the skills, resources and mindset they need to start a business or enter the workforce, regardless of their postcode.

Learn more: https://www.ase.edu.au/entrepreneurship
Contact: entrepreneurship@ase.edu.au