How your RGOs can help elevate your business.

With the right training, the new RGO role could not only meet compliance requirements, it could also help build your business. The role is your opportunity to heighten your customer engagement, elevate your service levels, establish a strong sense of customer care and trust, and deliver a premium customer experience that is both safe and rewarding.

The focus of problem gambling has shifted from individuals recognising they have an issue, to venues being proactive in identifying and dealing with recognised problem behaviours. However, without a broader understanding of the RGO role above and beyond compliance, and the necessary interpersonal skills, there could be a danger of an RGO being perceived by patrons as a ‘policeman’ or as someone to avoid. That in turn could lead to your customers avoiding your venue altogether.

This half-day course does not replace the recognised Advanced RCG course that every RGO must undertake. Instead, it provides additional high-level skills and tools your RGOs need to make them more effective in their role, and more valuable to your business including:

What the RGO's role is about, what they need to do, and why they should do it.
How to build relationships and trust.
When to monitor and when to act.
How to effectively interact with all gaming patrons (not just those with gambling problems)
Tools available to make the job easier and more effective.
A takeaway RGO toolbox for quick reference.

Retaining your customers is vital to your business. Make sure you harness the full potential of this new role.

It could be the best investment you make all year.

Beyond Compliance: Advanced Skills for RGOs

Date: Monday, 5th August, 2024

Venue: Club Parramatta

Times: 9am - 12 noon

The course will be run by two of the most experienced Gaming, Marketing and Customer Experience industry specialists, Justine Channing and Linda Joannides. They run numerous courses including Gaming/Marketing Masterclass, Tips Tools & Tactic for Gaming and Marketing, AI for Marketing and the CMAA’s Gaming Analysis Program. They are focused on helping your venue maximise gaming revenue and providing customers with a safe and rewarding gaming experience.