Hello @FirstName,

Thank you for booking into Educated by Nature's Bush Inventors' Club after school program. The team here at Educated by Nature are excited to meet your child and help them on their journey of connecting with nature!

This email includes a lot of the information you need to know before the commencement of the series. Please read it carefully, even if your child has been to Bush Inventors' Club previously. It covers:

Cancellation and Bookings Policy excerpts & link
What your child needs to bring to each session
Things you may like to know - supervision, weather etc
General policy information

Check your inbox closer to the start of the series as we will send you a welcome email with all the specific details you will need for your chosen location. Please note that sometimes this lands in people's junk folders. In the meantime, details about locations and meeting points can be found here.

Cancellation of a booking
Where circumstances require the cancellation of a booking;

Participants are required to notify Educated by Nature in writing (admin@educatedbynature.com) at least 7 days prior to the commencement date of the series in order to receive a full refund.
Where notification of cancellation is received within 3 to 7 business days a transfer will be permitted provided there are spaces available in the same season (ie. same holiday period or school term). Where a space is not available a gift certificate may be offered.
Cancellation with less than 3 business days’ notice (72 hours) will be charged at the full rate. Bookings may be transferred to another child’s name when requests are received with at least 2 business days’ notice (48 hours).

Missed Sessions - Bush Inventors' Club
Once the Bush Inventors' Club program series has started, no refunds, credits or transfers will be given.

Illness and Appointments: In the event a participant misses a Bush Inventor's Club session due to sickness, or otherwise, no make-up session, credit or refund will be offered.
Withdrawing from a Series: In the event that a participant chooses to leave a series before the completion of the term program, no refunds, credits or transfers will be given. Transfers to another child will be permitted as long as it occurs in the first 3 weeks of the program. Requests for particpant change nees to be emails to admin@educatedbynature.com at least 3 business days before the weekly club session.

Things to bring
General items children will need to bring to each session will include:

Water bottle
Afternoon snack
Closed in shoes
Hat
Raincoat
Changes of clothes in a waterproof bag (in case it rains)

A more specific list will be provided closer to the commencement of the series.

Things you may like to know
Location information
Details about locations and meeting points for the program will be emailed a few days before the session. In the meantime, general location information can be found here.

Absences
We will supply the Lead Facilitators' program mobile phone number to you. We ask that you let us know if your child will be absent from a Bush Inventors' Club session during the term. This way, the facilitators know not to expect your child at the session. You can also use this number to let us know if you are running late.

Weather
We will operate in almost all weather. We believe it builds a child's connection to climate and builds resiliency. If however, extreme weather is forecast we may need to cancel the session or arrange an early pickup.

Our policies, including our Risk Management Policy and Refund Policy can be found on our website (click here).

You can find more details and stories of our programs on our website or our Facebook page.

If you have any questions, please contact us at admin@educatedbynature.com or 9389 4070.

With gratitude,
Daniel Burton & Trudi Bennett
Educated by Nature Co-Directors