TAKING CARE OF BUSINESS - HOW TO CREATE AN AWESOME CUSTOMER EXPERIENCE
Origins Market Busselton
busselton, australia
BUSSELTON CHAMBER OF COMMERCE (BCCI)
Event description
How to Create an AWESOME Customer Experience
There are many elements that come into play when creating a wonderful customer experience.
In this workshop we identify and explore the following:
The environment
Staff
The senses
Customer Service
And more…..
Small business case studies are discussed to get an understanding of the before and after changes.
Outcomes:
Gain insight into how to make improvements to your venue to enhance the customer experience.
Understand how perception and branding play a role in creating a customer experience.
Make small (or big) changes immediately that don’t need to cost a fortune.
Presenter: Sana Turnock
Suitable for: venue-related tourism operators, hospitality venues, bricks and mortar retailers, cellar-door operators.
If you would like to pick the brains of those who have been in the same position you are now then this workshop is for you.
Grab a coffee on the way in as it is a NON TRADING day at Origins Market.
We look forward to meeting you.
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