TAKING CARE OF BUSINESS - HOW TO CREATE AN AWESOME CUSTOMER EXPERIENCE

How to Create an AWESOME Customer Experience

There are many elements that come into play when creating a wonderful customer experience.

In this workshop we identify and explore the following:

The environment

Staff

The senses

Customer Service

And more…..

Small business case studies are discussed to get an understanding of the before and after changes.

Outcomes:

Gain insight into how to make improvements to your venue to enhance the customer experience.

Understand how perception and branding play a role in creating a customer experience.

Make small (or big) changes immediately that don’t need to cost a fortune.

Presenter: Sana Turnock

Suitable for: venue-related tourism operators, hospitality venues, bricks and mortar retailers, cellar-door operators.

If you would like to pick the brains of those who have been in the same position you are now then this workshop is for you.

Grab a coffee on the way in as it is a NON TRADING day at Origins Market.

We look forward to meeting you.