THE TRUST EXPERIENCE (TX) Thought Leadership Series | 2024 Trust Trend Report

Presented by Cisco Chair in Trusted Retail 

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CONSUMER PERCEPTIONS OF RETAIL TECHNOLOGY IN AUSTRALIA

A deep dive into Australians' trust in retail technology, their biggest concerns, and the value retailers must provide to shape the future of retail tech in 2024 and beyond.

This year has been named the “Year of AI,” indicating a substantial shift in how organisations operate as they transition from experimenting with technologies to fully using its capabilities in day-to-day operations. However, this technological leap forward brings both opportunities and challenges for businesses. Join us for a thought-provoking panel discussion with some of the brightest minds, where we will explore how technology can build better relationships with customers and provide strategies for the future. We will discuss whether consumers are truly keeping pace with these innovative retail technologies while also examining the critical issue of consumer trust.

This event is designed to do more than just spotlight problems – it will also showcase creative solutions and practical strategies that bridge the gap between innovative technology and consumer trust. The expert panel, Chaired by the Cisco Chair in Trusted Retail, Dr Nadine Ostern, includes Bree Johnstone, Ben Youl, Graeme Hughes and André Korte. Each will offer valuable insights and strategies for stakeholders on how to compete on trust while preparing for the technological trends of 2025, 2030, and beyond. Prof Michael Rosemann, Director of QUT's Centre for Future Enterprise and Terry Weber, Regional Manager of Qld, NT and PNG, Cisco, will also be speaking.

Why Attend?

This session is more than just a discussion—it’s an opportunity to gain deep insights into trust and explore forward-thinking perspectives on the future of retail technology. Following the panel, we invite you to stay for drinks and nibbles, offering a perfect chance to network with fellow attendees and engage further with our experts in an informal and relaxed setting.

To get a feel for what to expect, check out our reports and pictures from our Benevolence White Paper Launch

Don’t miss your chance to be on the cutting edge of trust in retail tech!

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KEYNOTE PRESENTATION: Cisco Chair in Trusted Retail, Dr Nadine Ostern

Award-Winning Researcher | Educator | Building Trust Experience Through and In Technology

Nadine is deeply dedicated to establishing trust, especially through technology, enabling individuals to focus on what truly matters. With nearly a decade of experience, Nadine leads a passionate team of researchers dedicated to crafting modern, technology-driven trust experiences for businesses and their clients. Her work is particularly centered on emerging technologies, including generative AI and blockchain, as well as fostering trust within human-algorithmic relationships. Nadine's extensive international background encompasses roles in Germany and Switzerland, prior to her current position as the Cisco Research Chair in Trusted Retail at Queensland University of Technology (QUT). In her various roles, she has collaborated with leading brands like Commerzbank, a top-25 European bank, and Mercedes, among others, to uncover tech-driven opportunities in trusted machine-to-machine communication. At the forefront of the intersection of technology and trust, Nadine's work serves as a compass for professionals, illuminating how trust-building can confer a competitive advantage to businesses and the resulting opportunities for employees, customers, and society as a whole.

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PANELLISTS

Bree Johnstone is the Head of Transformation for the Apollo Program which delivers key outcomes to support Coles Liquor’s vision for today and into the future. She has an extensive career in consulting and has partnered with large organisations across the globe to implement complex technology and business change successfully. Her passion lies in developing roadmaps for transformational, whole of business change enabled by future facing technology solutions.

Ben Youl is Head of Liquor Technology, Coles Group leading a team delivering end to end technology services from inception, through delivery, run and operate – spanning point of sale, inventory, space, ERP, supply chain, replenishment and more. In a career focusing exclusively on retail, Ben’s helped large retailers transform the core of their businesses in the USA, Europe, the Middle East, and Australia in roles spanning engagement, delivery, strategy & architecture, including founding Coles Group’s technology innovation R&D practice.

Graeme Hughes is regarded as one of Australia’s leading experts on business, consumer behaviour and the economy. His expertise is showcased through regular appearances on 7 News and Sunrise, as well as his role as a panellist on The Retail Panel on ABC radio. Widely recognised for his perspectives spanning business, strategy, innovation, leadership, and consumer insights, he has earned a reputation for excellence in the field. With a robust commercial background before entering academia, in entrepreneurship, investment, and business advisory, Graeme has played a pivotal role in shaping the dynamic landscape of Australian business. As the Director of Executive Education - Griffith Advantage, Graeme drives the University’s distinctive approach to educating the managers and leaders of today and tomorrow. 

André Korte is the General Manager for eCommerce and Marketing at Supercheap Auto. Prior to joining Supercheap Auto, he was a General Manager at Amazon Australia, building and managing part of Amazon's presence in Australia. Before this Andre worked with companies around the world transforming their businesses as a management consultant. Andre is a business leader with a passion for customer experience, loyalty and digital innovation.


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THE TRUST EXPERIENCE (TX) Thought Leadership Series

This event is part of the THE TRUST EXPERIENCE (TX) Thought Leadership Series, brought to you by QUT's Centre for Future Enterprise, Innovation Central Brisbane and Cisco's National Industry Innovation Network.

About the Future of Centre Enterprise
The authors of this research are part of QUT’s Centre for Future Enterprise (CFE). The purpose of CFE is to provide capabilities that matter for future enterprises. The Centre’s focus is on those emerging attributes of organisations, and their leaders, that have not seen sufficient professionalisation. Dedicated to demand-driven, rigorous research exploring and testing possible futures for enterprises of all sizes, CFE works closely with industry partners across various sectors. Based on the hypothesis that an increasingly opportunity-rich environment will require new enterprise capabilities, CFE research focuses on four themes and the nexus between these: the trusted enterprise, the paradoxical enterprise, the algorithmic enterprise and the robust enterprise. Learn more

About Innovation Central Brisbane 
Innovation Central Brisbane (ICB) is a cutting-edge innovation ecosystem and research hub located at QUT in the Brisbane CBD shaping the future of digital transformation in Queensland and beyond by connecting big tech, academia, industry and government to solve real-world problems. ICB and QUT are proud to have a $3M, multi-year partnership with Cisco aimed at Accelerating Australia’s Digital Skills and Digital Transformation Success. This partnership focuses on three pillars: education, research, and innovation. Through our collaboration with Cisco, we are able to provide industry, government and QUT students with hands-on experience in the latest digital technologies and tools. Our partnership also includes the Cisco Research Chair, Dr Nadine Ostern. Learn more

About Cisco’s National Industry Innovation Network
Cisco’s National Industry Innovation Network (NIIN) is an alliance between industry and universities - including QUT - driven by one goal; to realise digital opportunities that can benefit the lives of all Australians. The NIIN is working on nationally significant projects, including securing critical infrastructure, education, digital health and hybrid work through a range of initiatives. Learn more