Please note: this event is run by the Small Business Development Corporation for small business owners in Western Australia only.

Everyone talks about lead generation and attracting new customers but retaining them is just as important to keep your business thriving.

Customer retention starts from the moment someone says yes to working with you. A clear and professional onboarding experience can help build trust, set expectations and reassure customers they’ve made the right choice.

In this practical workshop, you’ll learn how to create a simple onboarding experience that keeps customers informed and confident from the outset. You’ll identify key touchpoint, set clear expectations and address common friction points that can lead to confusion or frustration.

By the end of the workshop, you’ll have mapped an onboarding journey for your business and identified practical improvements to help you build stronger, longer lasting customer relationships.

This topic covers:

Map out the key stages of your customers journey and where you can engage them.
Identify the areas for improvement in your current onboarding process.
Set clear expectations around timelines, communication, responsibilities and what happens next.
Create a simple, practical onboarding process for your business.
Explore common onboarding friction points that can lead to confusion, frustration or poor customer experiences.

Contact the host of Create an Onboarding Experience that Builds Loyalty

There were 0 errors found in the information you submitted: