In this 8-hour online course, public safety trainers will learn how to embrace the challenge of staying positive while training and working with others. Students will gain a deeper understanding of crucial communication components, workplace relationships, and proven techniques to mitigate workplace bullying and undermining. This course also covers student leadership skills and working with organizational leaders for better outcomes. During this course, students will also explore the concepts of active listening, growth mindsets, self-awareness, and stress management.

This course includes how to:

Have difficult conversations
Behaviors that hinder learning and cohesive workplaces
Maintaining a positive approach to problem-solving
Undermining
Workplace bullying
Gossip

For questions regarding this class, please contact Tami at Tami@21clets.com For billing or registration questions, please contact Christina at Christina@21clets.com

Please click the link below for the course flyer

https://indd.adobe.com/view/20969dca-738b-4677-9779-62e1d947c033

CLASS IS NOW APPROVED FOR ATA REIMBURSEMENT

https://www.caloes.ca.gov/wp-content/uploads/PSC/Documents/CA-9-1-1-Branch-Notice-2026-06-21-CLETS-Positive-Communication-11.4.26.pdf

CTO-A Positive Approach to Training Online Nov 2026

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Class Registration ticket