A must-have in today’s retail industry, this course empowers customer-facing retail staff with practical knowledge for managing abusive or aggressive situations that may arise and gives teams the confidence to put those skills into action.

In this 2-hour workshop, we focus on best-practice strategies and provide practical guidance tailored for busy workplaces, allowing your team to gain vital skills with minimal time away from their roles.

Workshop Benefits

This workshop provides the skills and knowledge to:

Understand the legal framework relating to customer abuse, including frequently asked legal questions;
Identify aggressive or abusive customers;
Respond to and de-escalate customer aggression;
Develop strategies for staying calm during interactions with customers;
Understand the importance of reporting procedures and engaging with the police; and
Practice self-care and building resilience.

This facilitator-led online workshop has limited spaces. For those who can’t make this date, please click here to enquire about bespoke Customer Aggression Training with NRA Legal.

Please come prepared with your questions, as there will be a dedicated Q&A session at the end of the workshop.

Date: Thursday, 16th October 2025

Time: 10am (AEST)/11am (AEDT).

Price:

$199.00 plus GST and booking fees for members
$299.00 plus GST and booking fees for non-members