Customer Essentials

This program helps participants provide excellent customer service skills by understanding their customers, meeting their needs and exceeding their expectations. The workshop will also give participants skills to communicate effectively to build rapport and long-term relationships, and deal with complaints.
Participants will explore procedures, business plans, Service Charters, techniques, tools and strategies to lead and exceed customer expectations and dealing with complaints. If delivered virtually, the workshop will include short webinars, self-directed learning and interactive group discussions. 

• Know your customers and how to deliver the service they want. 
• Use customer service tools and strategies to build a reputation for excellence.
• Make best use of your team and resources to deliver on agreed standards and expectations.
• Continuously improve your service and respond to changing needs and expectations.
• Build rapport with even the most difficult of customers.