Customer Service - take your customer experience to the next level

A globally accomplished strategy professional, Sueanne Carr is passionate about connecting businesses with the ultimate reason they exist: their customers. Her impressive reach has transformed world renowned tourism regions such as Great Ocean Road, Phillip Island, Mornington Peninsula, Yarra Valley, Daylesford, The Murray Region, Palm Cove, The Scenic Rim + Moreton Bay. She has also worked with market leading brands such as Tourism Events Queensland, VTIC and other leading retail brands.

The session:

Why customer matters
What makes great customer service?
How do I deliver great customer service – the 7 principles of remarkable customer service (beyond the basics)
Applying the learnings to my business – capturing ideas + learnings specific to my business needs (mini action plan)
Why Customer experience matters
What makes a great customer experience
How do I deliver a great CX – the 3 things to focus on
Applying the learnings to my business – capturing ideas + learnings specific to my business needs (mini action plan)

THE DETAILS

Date: Tuesday 14 October 2025

Time: 10am - 3pm

Where: Tourism Greater Geelong & The Bellarine, 30 Gheringhap Street, Geelong.

Price: It's free for TGGB financial members (maximum of 2 staff per business) : Subscription members = $200

Inclusions: Light lunch will be provided

RSVP by: Tuesday 7 October 2025

We acknowledge that Geelong and The Bellarine is Wadawurrung Country.

We welcome visitors to our region, a place we acknowledge has been cared for by the Wadawurrung people of the Kulin Nation for thousands of years.

The environment is a key reason visitors choose this destination. Traditional Owners sharing the beauty and joy of these lands and waterways is a privilege, one we repay with respect for their country, Elders and people.

You’ll have noticed that we’ve changed ticketing platform recently so 100% of profits from ticket sales goes towards children charities.