Course Content

This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.

This session provides a holistic approach to exceeding customer expectations in a service environment.

Learning Outcomes

Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:

Introduction to the sales Process
Customer experience/perceptions
Communicating with different styles
Building the relationship
Understanding customer needs
Handling objections
Closing the Sale
Overcoming objections
Product knowledge and features and benefits

Who should attend?

This course is designed for anyone working in a service environment where you are presenting and selling products or services.

Delivery Information

Duration: 3 hours

Locations: State-wide

Investment

$250 TCCI member

$375 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Contact the host of Customer Service and Sales Essentials (Hobart)