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    Customer Service and Sales Essentials (Hobart)

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    TCCI Hobart Office
    hobart, australia
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    Event description

    Course Content

    This course focuses on maximising sales through identifying customer needs, and communicating effectively with customers. Participants will gain a greater understanding of fundamental sales techniques as well as strategies to enhance the customer experience.

    This session provides a holistic approach to exceeding customer expectations in a service environment. 

    Learning Outcomes

    Participants will develop a greater understanding of customer behaviours through the use of listening techniques and phrases to better connect with & understand their customers.

    Through identifying and understanding where the sale is, you will learn how to keep the momentum moving forward and create:

    • Introduction to the sales Process
    • Customer experience/perceptions
    • Communicating with different styles
    • Building the relationship
    • Understanding customer needs
    • Handling objections
    • Closing the Sale
    • Overcoming objections
    • Product knowledge and features and benefits


    Who should attend?

    This course is designed for anyone working in a service environment where you are presenting and selling products or services.

    Delivery Information

    Duration: 3 hours

    Locations: State-wide

    Investment

    $250 TCCI member

    $375 non-member

    More Information?

    Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

    PLEASE NOTE:

    If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

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