Course Content

Employees that deal with customers are literally the face of your business. What face are your customers/clients seeing?

This workshop looks at service provision both within and external to your organisation including:

Provision of memorable customer service experiences
Elements of exceptional service skills
Recipe for success dealing with complaints and difficult people
Professional personal presentation and communication skills

Learning Outcomes

By the completion of this course the participant will be able to:

Know and understand customer types and preferred communication
Anticipate customer needs
Greater confidence in providing professional service
Strategies to manage customer complaints
Personal Action Plan

Who should attend?

This course is designed for all people working in the ‘front line’ of business:

Customer service staff
Telephone enquiry staff
Receptionists
Personal assistants
Sales assistants
Field staff

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Terms and Conditions:

All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.

Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.