Customer Service Essentials (Launceston)

Course Content

Employees that deal with customers are literally the face of your business. What face are your customers/clients seeing? 

This workshop looks at service provision both within and external to your organisation including:

• Provision of memorable customer service experiences
• Elements of exceptional service skills
• Recipe for success dealing with complaints and difficult people
• Professional personal presentation and communication skills

Learning Outcomes

By the completion of this course the participant will be able to:

• Know and understand customer types and preferred communication
• Anticipate customer needs
• Greater confidence in providing professional service
• Strategies to manage customer complaints
• Personal Action Plan

Who should attend?

This course is designed for all people working in the ‘front line’ of business:

• Customer service staff
• Telephone enquiry staff
• Receptionists
• Personal assistants
• Sales assistants
• Field staff
  
  

Delivery Information

Duration: 2 hours

Locations: State-wide

Investment

$175 TCCI member

$260 non-member

More Information?

Call 1300 559 122 today to discuss your training needs including on-site or customised delivery or email training@tcci.com.au

PLEASE NOTE:

If you would like to use some or all of your membership voucher on this course or you are a member and would like to be invoiced for training instead, you will need to contact the TCCI prior to booking on 03 6236 3600 or training@tcci.com.au

Terms and Conditions:

All events are subject to a minimum number of attendees. If minimum numbers are not met, any registered attendees will be offered a full refund or a transfer to another event.

Cancellations received less than 14 days prior to the event date may incur a full or partial loss of fees, however substitutions are always available. If cancelling within 48 hours of the event, no refund or transfer will be available.