Customer Service Excellence: Mapping the Customer Journey - Held in Geraldton

See your business through your customers' eyes and transform service into loyalty.

Great customer service doesn't happen by chance. It is created through every interaction a customer has with your business. This practical and engaging workshop explores the customer journey from the customer's perspective, helping small business owners and staff understand what customers think, feel, and expect at each stage of their experience.

Main Topics Covered:

By the end of the workshop, participants will be able to:

• Understand what great customer service looks like

• Identify customer expectations

• Communicate effectively with customers

• Handle complaints professionally

• Build customer loyalty and trust

• Create a customer-focused culture within their business

Through interactive discussions, activities, and real-world examples, attendees will leave with practical strategies they can implement immediately to enhance customer satisfaction and strengthen their business reputation.

Suitable for: Any customer-facing small business, not just shopfronts, especially owners and managers who lead staff, with plenty of practical takeaways they can put into action with their teams.

Note: Maximum of 2 bookings per business.

Presenter: Alison Jenkin, Business Advisor from IPS Management Consultants.

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IPS Management Consultants is a provider of SBDC Regional services in the South West, Peel, Mid West/Gascoyne, Pilbara and Wheatbelt regions.

This SBDC Regional workshop is funded by the State Government through the Small Business Development Corporation.