CX Showcase 2026: Redefining Customer Experience Excellence

Join us on Tuesday 5th May 2026, for an inspiring morning celebrating Australia’s most innovative Customer Experience (CX) and service leaders. Now in its fourth year, the CX Showcase shines a spotlight on award-winning organisations and their groundbreaking initiatives, typically shared only with judges, now brought to the wider CX community.

This year, we have a stellar line-up of speakers from Metro Trains Sydney, AMP, Canstar, Central Coast Council, Teachers Health, Expressions Australia, nibTravel and Smokeball, each bringing practical, real-world stories from across customer experience, contact centres, service transformation, inclusion, leadership, culture and operational improvement.

For those attending, the value lies in hearing directly from award-winning and high-performing organisations about what is genuinely working in practice. The program will explore how leaders are building stronger service cultures and more engaged frontline teams, how CX and contact centre teams are translating service excellence into broader business value, how small and practical changes can drive sustainable performance improvement, and how inclusive service innovation can improve access, dignity and real-world outcomes. It will also offer honest lessons from organisations navigating transformation, change and customer-led improvement.

Your ticket includes a delicious hot breakfast, unlimited barista-made coffee, exclusive speaker and sponsor giveaways and valuable networking opportunities!

Event Sponsors - NICE, CISCO, VONAGE, VERINT, QPC, CREATIVE VIRTUAL, LIVEPRO & GENESYS

Industry Partners - Auscontact

Presented by - Customer Science

Tickets are limited—secure your spot today!

Please note: By registering for the CX Showcase 2026, you consent to your contact details being shared with event sponsors. If you have any concerns, please contact us directly.

Marketing: gabrielle.thomson@customerscience.com.au

Contact the host of CX Showcase 2026